COVID-19
How R. Brooks Mechanical Inc. Is Keeping Customers & Employees Safe
At R. Brooks Mechanical Heating & Air Conditioning, we are considered an essential business and remain open. As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, we have developed this policy to maintain a safe and healthy environment for all team members, visitors, and customers.
Our team wishes to assure all customers that we have contingency plans in place to deliver emergency services and support to customers as we navigate the uncertainty of COVID-19.
R. Brooks Mechanical Inc.’s Team
We have implemented extensive COVID-19 Temporary Risk Management Procedures. These procedures include additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles, and work locations. We have equipped field staff with the necessary equipment to ensure safe working procedures in the homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted as needed.
R. Brooks Mechanical Inc.’s Plan
No employees showing symptoms of COVID-19 will be working while showing symptoms and will not return until medically cleared. Prior to each home visit, we will call to confirm the appointment. At this time, we can describe the increased sanitary measures our technicians are taking and confirm nobody at the location is experiencing or has experienced symptoms within the past 48 hours of COVID-19. We are open for all emergency services and will partner with our customers to discuss clean-air options. We respect customers who are ill or high risk and wish to reschedule.
We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule. As we continue to monitor the situations, further communications may be required.
Thank You & Stay Safe,
Richard W. Brooks
President / Owner
R. Brooks Mechanical Heating & Air Conditioning
Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact us at (855) 912-6489 or fill out our online contact form. Thank you for your continued support as we navigate these challenging times. We will get through this together as a community.
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“Very Good customer service and response. Having returned home from vacation during a heatwave on a Saturday night to a home extremely warm and no AC we cold called R Brooks.”- RJG
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“The honesty and integrity of the guys that come to service my a/c and furnace are top-notch! They are thorough and accountable. I’ve trusted them for about 3 years now…. Best I’ve ever had. Thanks guys!”- Tammy S.
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“R Brooks Mechanical is an outstanding company that provides quality material and services as well as knowledgeable, courteous, and customer centric techs.”- Pam S.
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“The guys at R. Brooks are great, always professional”- K. Willis
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“I have used R. Brooks Mechanical for years and have always been confident in the service they provide.”- Nathan W.
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“Exceptional services and people! Every person I dealt with, from start to finish, were professional, knowledgeable, communicative, courteous and truly caring.”- Stiletto Construction, Inc
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“Josh was thorough in diagnosing the issues with my external and internal heat pump and blower. He checked it several times for efficiency and made sure the diagnostics were correct.”- Bob K.
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“We found R. Brooks to be a very professional business from our start with scheduling through service and follow up.”- Val T.
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“They were courteous, efficient, and professional in all areas of customer service to installation of our new AC unit!”- Erica F.
