COVID-19
How R. Brooks Mechanical Inc. Is Keeping Customers & Employees Safe
At R. Brooks Mechanical Heating & Air Conditioning, we are considered an essential business and remain open. As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, we have developed this policy to maintain a safe and healthy environment for all team members, visitors, and customers.
Our team wishes to assure all customers that we have contingency plans in place to deliver emergency services and support to customers as we navigate the uncertainty of COVID-19.
R. Brooks Mechanical Inc.’s Team
We have implemented extensive COVID-19 Temporary Risk Management Procedures. These procedures include additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles, and work locations. We have equipped field staff with the necessary equipment to ensure safe working procedures in the homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted as needed.
R. Brooks Mechanical Inc.’s Plan
No employees showing symptoms of COVID-19 will be working while showing symptoms and will not return until medically cleared. Prior to each home visit, we will call to confirm the appointment. At this time, we can describe the increased sanitary measures our technicians are taking and confirm nobody at the location is experiencing or has experienced symptoms within the past 48 hours of COVID-19. We are open for all emergency services and will partner with our customers to discuss clean-air options. We respect customers who are ill or high risk and wish to reschedule.
We ask all customers to respect the health and safety of our team and community. Should you be experiencing any symptoms, please contact our office right away to reschedule. As we continue to monitor the situations, further communications may be required.
Thank You & Stay Safe,
Richard W. Brooks
President / Owner
R. Brooks Mechanical Heating & Air Conditioning
Should you have any questions regarding this policy or wish to discuss our COVID-19 practices, please contact us at (855) 912-6489 or fill out our online contact form. Thank you for your continued support as we navigate these challenging times. We will get through this together as a community.
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“RB was the best HVAC company I've ever dealt with. Dawn was so nice and she fit me in as quickly as she could. Brandon came out and gave me an estimate for replacing my Heat Pump/AC Unit.”- Patricia D.
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“Yep you might find someone cheaper, not saying that's good or bad but I know R. Brooks stands behind their work, always looking at the customers best interest!”- Roger H.
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“All equipment was installed professionally, and they were all very respectful of my home and property. The system looks and works GREAT! Thank you guys!”- Angel S.
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“I've used them since I obtained my family home in 2021, and I have nothing but positive things to say about them. Their prices are reasonable, their technicians are always pleasant, knowledgeable, and honest, and everything is just quick and easy with them”- Krista V.
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“Josh was thorough in diagnosing the issues with my external and internal heat pump and blower. He checked it several times for efficiency and made sure the diagnostics were correct.”- Bob K.
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“Great experience. Technician introduced self and explain all of the process he was going to perform.”- Patrick C.
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“They are always very professional and the techs are very knowledgeable with everything situation we bring them into.”- Carmen P.
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“The guys at R. Brooks are great, always professional”- K. Willis
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“They were courteous, efficient, and professional in all areas of customer service to installation of our new AC unit!”- Erica F.
